A few years ago, a customer support leader could walk into a board meeting with a pretty straightfor...
A huge amount of friction in support starts with somebody trying very hard not to escalate.
A funny thing (not funny “ha-ha”, funny weird) has happened to customer experience technology lately...
How cleaning up the “brain” behind the AI helped UrbanStems increase one-touch resolutions by 52% wh...
Everybody says they want omnichannel support… and then build what is essentially the same fragmented...
There’s a stat going around that only about 59% of companies are happy with their outsourcing setup.
“The combination of Boldr’s expertise and Stylo’s technology has set us up for scalable growth.”
What happens when a support team treats quality as something to keep improving, not just something t...
How a shared focus on speed, consistency, and thoughtful service helped lift Trustpilot scores from ...
A few of us got together last week over drinks to talk about where CX is actually headed.