Aide
AI platform combining ticket insights with automation. Analyzes support trends, then builds bots and workflows to resolve common issues.
Assembled
Modern workforce management (WFM) for support teams with AI forecasting, scheduling, and agent analytics. Also offers AI ticket handling.
Forethought
AI suite offering ticket deflection (Solve), intelligent routing (Triage), and agent assist (Assist). Known for rapid response and contextual replies.
Gladly
Support platform that treats customers as people, not tickets. Unified conversation view across channels with built-in voice.
Gorgias
Helpdesk for e-commerce with deep Shopify/Magento integration. Allows agents to manage orders from within the ticket.
Intercom
Conversational support platform with live chat, bots (Fin), and outbound engagement tools. Known for real-time, personalized messaging.
Kodif
Action-focused AI platform that automates up to 90% of support tickets using LLMs. Executes full resolutions (refunds, edits, etc.).
Siena
Empathic AI for e-commerce support, automates routine tickets while maintaining brand voice. Integrates with tools like Zendesk and Shopify.
Stylo
AI assistant suite for Zendesk. Drafts ticket replies, scores sentiment, auto-generates KB content, and improves agent productivity.
