There’s a stat going around that only about 59% of companies are happy with their outsourcing setup.
AI can improve speed, consistency, and efficiency in customer support. It can also damage trust very...
“The combination of Boldr’s expertise and Stylo’s technology has set us up for scalable growth.”
Many, if not most AI customer support deployments fail. Not because the technology itself is broken,...
Growth has a funny way of making companies feel wildly successful and deeply shaky at the same time.
What happens when a support team treats quality as something to keep improving, not just something t...
In SaaS, support isn’t sitting off to the side of retention; it’s one of the clearest signals of whe...
Ecommerce CX isn’t just support, it’s a revenue protection function.
A support team structure that works at 10 tickets a day breaks at 1,000.
How a shared focus on speed, consistency, and thoughtful service helped lift Trustpilot scores from ...