Human-First, AI-Enabled. Built for Scale, Quality, and Clarity

Give your customers the quick, thoughtful support they deserve, every time.

Choose Your Package

Select the package that matches your growth stage

Core

For reliable, high-quality CX operations.
 

  • QA: Sampling by shared team

  • Workforce planning: Baseline coverage and seat allocation stabilize SLAs

  • CX Insights: Kickoff assessment produces a practical improvement plan

  • Reporting: Weekly slide presented summaries and real time KPI adherence.

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Enhanced

For deeper visibility and control.
 

  • QA: Sampling + Calibration

  • Workforce planning: Baseline coverage and seat allocation stabilize SLAs

  • CX Insights: Root-cause analysis prioritizes fixes that lower effort and increase loyalty

  • Reporting: Reporting platform access and custom correlative metrics between your CRM and CX operations-based platforms.

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Strategic

For transformation and executive-level clarity.

  • QA: Sampling + Trend Analysis

  • Workforce planning: Forecasting and advanced scheduling hit SLAs reliably during peaks and change

  • CX Insights: Transformation playbooks tie CX work to revenue and retention

  • Reporting: Reporting platform access and custom correlative metrics across CRM, CX and Revenue platforms, plus executive interpretation.

  • Fully Managed AI Support - the entire AI ecosystem, design, training, tuning, monitoring, compliance, and performance optimization for AI tools, workflow automation, AI-assisted human teams, and end-to-end operational oversight.

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Team Included In All Packages

Dedicated team members managed day-to-day so you have one accountable owner and predictable delivery

What's Included in Every Engagement

Team & Oversight

Dedicated FTEs at an agreed seat rate, led by a Boldr Team Captain /Manager for coaching, adherence, QA audits, and escalation support.

Recruiting

End-to-end sourcing, assessments, interviews, and hiring with pipeline visibility and standardized scoring.

Onboarding

IT/PX setup, knowledge transfer, documentation, and training revamp /design (we update; you retain IP).

Reporting

Weekly stakeholder summaries and a monthly performance snapshot you can share internally.

Quality Assurance

Baseline audits plus tracked coaching interventions—so quality improves every week.

Partnership & Strategy

Annual review, plus CX Maturity and AI Readiness assessments at kickoff to set the roadmap.

Why Brands Choose Boldr

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Clarity Over Guesswork

Exactly what's included at every tier. No hidden extras.

Quality by Default

QA, reporting, and WFM are built in, not upsold.

Scalable by Design

Add surge, after-hours, advanced analytics, or AI when you need them.

Strategic Impact

Consulting and executive reviews help you move beyond ticket taking.

Faster Time to Value

Recruiting and implementation in every package.

What We Manage

  • Customer Support

    Voice, chat, email, SMS.

  • Customer Experience

    Omnichannel and retention-focused roles.

  • Technical Support

    L1/L2, tiered structures.

  • Embedded Team Leadership

    Coaching, adherence, audits, performance management

FAQs

Do I need to redesign my entire program to start?

No. We work in your stack and goals; we add reporting, QA, and planning layers to stabilize performance.

What changes for my team?

You keep strategic ownership; we handle recruiting, onboarding, and day-to-day operations with clear reviews.

Can I start small?

Yes—start with Core; add modules or move to Enhanced/Strategic as needs evolve.

Do you share insights that impact product & revenue?

Yes—trend reports and executive interpretation with co-owned remediation plans.

Ready to Transform Your CX Operations?