Human-first, AI-savvy CX teams built to grow with you

We build and manage CX teams that become an extension of you. Your voice, your standards, your brand promise delivered, because our team is your team.

Why Boldr

Customer experience gets harder as companies grow. More customers, more channels, and more complexity behind the scenes.
We help ecommerce and SaaS companies build CX teams that combine great people, clear operations, and responsible AI so support grows with the business without losing quality, consistency, or customer retention.

People First Hiring

We hire empathetic CX professionals trained to represent your brand voice, policies, and customer standards across email, chat, and social channels.

Supported by AI

Our teams use AI to streamline workflows and automate repetitive work while humans stay responsible for judgment, escalation, and customer relationships.

CX expertise that scales

We help growing companies build structured CX ops with stronger QA, training, and workforce planning so support remains consistent as volume grows.

Solutions snapshot

CX services built for growing ecommerce and SaaS companies

Great customer experience stems from the right combination of people, operational structure, and technology working together.
We help companies build CX operations that scale, combining dedicated support teams with the systems that keep quality, consistency, and efficiency intact.

CX teams for eCommerce

Dedicated support teams for ecommerce brands handling email, chat, and social. We help manage daily conversations and seasonal volume spikes while protecting brand voice, keeping customer loyalty, and increasing retention.

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CX teams for SaaS

CX teams for SaaS companies where support directly impacts retention and product adoption. Our teams handle product questions, technical issues, and customer education while translating key customer insights into meaningful feedback for product and CX teams.

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AI-enabled CX

Responsible customer support automation with human oversight. We help companies introduce AI into CX workflows with clear use cases, escalation logic, and QA monitoring.

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CX quality assurance

Structured QA programs that monitor customer interactions for tone, policy accuracy, and service consistency while identifying coaching opportunities for support teams.

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CX training

Training programs that help CX teams ramp faster and stay aligned as products evolve, including onboarding, brand voice training, escalation simulations, and ongoing refreshers.

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Workforce management

Forecasting and staffing models that help CX teams stay prepared as volume changes, including coverage planning, hiring roadmaps, and capacity reporting.

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Client testimonials

Trusted by these CX-first brands.

The growth of our team is the key evidence of the success of our engagement. We’ve found multiple ways to grow. The most impactful metric I can share is that we’re now saving $6 million a year because of this partnership. Their support has enabled us to not worry about all the administrative stuff but be able to keep really great control over what they focused on and how they executed. This was really key to our success.

—Chris Murray

Former Head of Support

Boldr’s performance in managing the majority of the tickets has been favorably BETTER compared to our previous vendor. Thanks to the team's efforts in taking the majority of the volume, I was able to transition one of our team members in Tier Two Support into the role of Onsite Process Support for the Denver market.

—Katie Rose

Sales & Customer Success Leader

Our partnership has been transformative and has exceeded expectations proving to be an invaluable extension of our brand. GOLFZON is ready to scale with Boldr to manage seasonal ramp-ups and drive further profitable and efficient growth.

—Nathaniel Wise

Customer Experience Ops Manager