If you recognize any of these, the problem is rarely what you might think.
"The changes in how we approach our customers, how they engage with us, and how they feel about our ...
A customer has seen the ad, they've visited the website, read reviews, compared alternatives, and na...
A few years ago, a customer support leader could walk into a board meeting with a pretty straightfor...
A huge amount of friction in support starts with somebody trying very hard not to escalate.
A funny thing (not funny “ha-ha”, funny weird) has happened to customer experience technology lately...
How cleaning up the “brain” behind the AI helped UrbanStems increase one-touch resolutions by 52% wh...
Everybody says they want omnichannel support… and then build what is essentially the same fragmented...
There’s a stat going around that only about 59% of companies are happy with their outsourcing setup.
“The combination of Boldr’s expertise and Stylo’s technology has set us up for scalable growth.”