Stop starting over
every Black Friday

Lose the emergency plan for a real operating model. 
We built an assessment to show you where you stand
before peak season does it for you.

Black Friday & Cyber Monday
Readiness Assessment

Twelve questions. Two minutes. One honest answer to whether your support
operation survives peak season or becomes a cautionary LinkedIn post.

Want a BFCM that doesn't end with
"Next year we'll start earlier"?

These are the four best practices that separate preparation from panic:

1

Build for next year,
 not just this one.

The best teams treat every peak season as an opportunity to strengthen the next.

2

Protect what your team learns.

Seasonal capacity comes and goes, operational knowledge shouldn’t.
 

3

Prepare for excellence,
not survival.

Hiring should be a part of the plan, not where the plan starts.
 

4

Fix things before your customers find them.

Peak season is a terrible time to discover what’s been broken all year.
 

The smartest brands don’t just hire more people; they build a better operation.
Headcount helps. A better operating model scales.

A backlog isn't just an operational metric, it's pet parents waiting for help. Although Boldr had only been with us for a couple of weeks, they immediately jumped in and partnered with us to tackle it, while never losing sight of the customer experience.

Stephanie Lee

Co-CEO

“One-touch tickets became a major challenge during the holiday push, pulling attention away from more complex customer needs. Deflection has taken pressure off the queue and freed up team members to focus where they add the most value.”

Laura McDonald

Director of Customer Happiness

“We found a recipe that works with Boldr, and it's exciting to see how our company will grow. I think clients don't realize that with Boldr it's more than just outsourcing, but different elements of data entry, support, logistics, and other things we can grow outside of CX as our organization matures.”

Mark Riskowitz

VP of Operations